Privacy Policy

Last updated: 1 August 2025

1 . Who we are

DBB Painters Cape Town (“DBB Painters”, “we”, “us”, “our”) provides professional painting, waterproofing, and restoration services in and around Cape Town. This Privacy Policy explains how we collect, use, share, and protect your personal information when you visit dbbpainterscapetown.co.za or interact with us in any other way. It is written with South Africa’s Protection of Personal Information Act, 2013 (“POPIA”) in mind.

2 . Personal information we collect

We only ask for details that help us quote accurately, complete your project, and stay in touch. Typical information includes:

  • Contact details such as your name, phone number, and email address.

  • Project specifics including the property address, photographs, surface measurements, preferred colours, budget, and timelines.

  • Website usage data such as IP address, browser type, pages visited, and time spent on the site (collected via cookies and analytics tools).

  • Payment confirmation (e.g., proof of EFT) if you send it to us.

We do not intentionally collect sensitive information (e.g., health data). If you volunteer such details because they are relevant to the job—say, access needs for an elderly resident—we handle them with extra care.

3 . Why we process your information

We use your information only for clear, lawful reasons:

  1. Preparing quotations and fulfilling our contract – to schedule site visits, draft quotes, order paint, and allocate our team.

  2. Customer service and communication – to answer questions, send project updates, and handle after-care or warranty queries.

  3. Optional marketing – we will send you news or special offers only if you have given us permission. You can opt out at any time.

  4. Analytics and website improvement – understanding traffic patterns helps us refine the site and our services.

  5. Legal or regulatory compliance – keeping tax records, responding to lawful requests, and protecting our rights.

Whenever a data item is optional, we will say so.

4 . Cookies and tracking technologies

Our website uses a few essential cookies to make the site work and Google Analytics cookies to gather anonymous statistics. You can disable cookies in your browser; the core site will still function, but some features (for example, remembering a partially completed form) may not.

5 . How we share information

Your personal information is never sold or rented. It is shared only:

  • With trusted service providers such as our web host, email provider, and analytics platform, each bound by confidentiality agreements.

  • With subcontractors (e.g., specialist waterproofers) who need limited project details to perform work under our supervision.

  • When the law requires it – for example, if a court order demands disclosure or to report a data-breach incident to the Information Regulator.

6 . Cross-border transfers

Back-ups of our website may occasionally be stored on servers outside South Africa. When that happens, we ensure the recipient provides protection comparable to POPIA or we obtain your explicit consent.

7 . Security measures

We protect your data with HTTPS encryption, firewalls, strong passwords, and strict access controls. If we discover a breach that could reasonably harm you, we will notify you and the Information Regulator promptly, as POPIA requires.

8 . Retention periods

Most project files (including photos) are kept for up to seven years so we can meet warranty and tax obligations. Basic invoicing data may be stored longer if the law mandates it. When records are no longer needed, they are securely deleted or anonymised.

9 . Your POPIA rights

You may at any time:

  • Request a copy of the personal information we hold about you.

  • Ask us to correct or update inaccurate data.

  • Object to certain types of processing (for example, direct marketing).

  • Request deletion where processing is no longer necessary or is unlawful.

  • Lodge a complaint with the Information Regulator of South Africa.

To exercise any of these rights, contact our Information Officer (details below). We may ask for proof of identity before actioning your request.

10 . Policy updates

We review this policy from time to time. Any changes will appear on this page with a revised “Last updated” date, and significant updates may also be highlighted on the homepage or emailed to clients.

11 . Contact us

Information Officer

DBB Painters Cape Town

Edgemead, Cape Town, 7441

Phone: +27 (0)81 279 5112

Email: info@dbbpainterscapetown.co.za

Information Regulator (South Africa)

JD House, 27 Stiemens Street, Braamfontein, Johannesburg, 2001

Email: inforeg@justice.gov.za

By using our website or providing us with your information, you acknowledge that you have read and understood this Privacy Policy and consent to our processing of your personal information as described above.